Here are some answers to questions people often ask. If you have a question that isn't answered here, or if you just want to give us some feedback (good or bad) drop us a line! We'd love to hear from you.
Please contact us with any questions at firstname.lastname@example.org .
When will I receive confirmation of my order?
You should receive an e-mail confirmation that your order had been received and is in process. If you do not receive an e-mail confirmation, please call or e-mail us immediately.
Why is shipping a single small item so expensive?If you have a question about the shipping cost of your item please feel free to call, e-mail and write a comment in your order. If it is a single item or something small sometimes we can ship it by United States Postal Service for a lesser amount than UPS. Currently our online shipping is with UPS and is calculated automatically and we do not add any additional charge to the automated rate. We are a small company and have not yet solved the issue of small items weighing less than 1 pound being shipped at a cost effective rate.
When will my order ship?
Any order received before 12:00 noon eastern time on a weekday we will try to ship the same day. Orders received after 12:00 noon will ship the next business day. This is because every basket is made to order. Orders placed on holidays or weekends will ship the next business day. We observe the same holidays as our carrier, UPS, with two additional holidays.
Our standard shipping service is UPS Ground delivery. We are based in New Hampshire. See the map to estimate your exact shipping delivery day. If you are located in MA, VT, NH, RI, ME, and CT lucky you - your package could arrive the very next day! If you are in NY, NJ, PA, VA, MD, DE, and WV it could arrive in 2 days. Everywhere else will be 3-5 days – sorry. Please note day 1 is counted as the day AFTER shipping. Orders to Alaska, Hawaii or Canada will be shipped using U.S. Priority Mail Postal Service which usually takes 5-6 working days.
We can ship your gift basket overnight for an additional fee. Remember that we must receive your order by 12:00 noon eastern time for it to ship the same day. Any orders, including overnight delivery orders, received after Friday 12.00, on a weekend or holiday will be shipped the next business day. So, for example, if you place an order on Friday requesting overnight shipping after 12.00, it will not ship until Monday for delivery on Tuesday.
What if the next day is a Saturday?
Unfortunately we can't guarantee a Saturday delivery because UPS have a 'restricted service'. Therefore we cannot guarantee any Friday overnight order placed before 12.00 to be delivered until Monday.
Can I send a gift to someone in the hospital?
When we started Healing Baskets we were very excited about sending these wonderful products to people in the hospital. But we soon realized that, with the ever-decreasing length of hospital stays, the patient is likely to have been discharged by the time the package has been received and delivered within the hospital! We therefore strongly advise you to send your gift to the recipient's home where they can fully enjoy it during their recuperation. If the stay is scheduled to be long term, please check with the hospital and urge them to give you an actual building number. We have had several disappointments due to hospital operators not giving building or tower numbers with the room number, and then UPS refusing to deliver without this information! The more information you can get concerning the location of your loved one within a hospital, the less room for error within the hospital mail rooms.
What if I give you the wrong address?
Mistakes happen. In the unfortunate event that the wrong address is provided, we will repack and reship the gift basket once it is returned to us. However, you will be responsible for the cost to reship the item. Please be aware that once your package has shipped UPS cannot change the route. There WILL be a delay if you change the address because it can only be corrected once the originally scheduled delivery has failed.
Do you ship outside the U.S.?
Yes! We use USPS International Priority Mail. Please email your request to email@example.com so that we can prepare an estimate. Each country has different requirements and charges so we are unable to process this information online. We are not responsible for any import duties charged by that country.
How do I return something or what if a gift is damaged or defective?
We offer refunds for any damaged or defective gifts including the shipping. Replacements will be immediately shipped at our cost. If you have changed your mind, we'll refund the cost of the product! All we ask is that the items are returned to us in the same condition they were in when received and prepackaged items should be unopened. All returns should be mailed to: Healing Baskets, 94 Gowing Road, Hudson NH 03051.
Why haven't I heard about you before?
Because we only opened our doors in September, 2003 and because we've chosen to leave our marketing to YOU. No fancy mail campaigns or ads - we're relying on plain old word-of-mouth, and email, because we believe that our growth should only come as a result of YOUR satisfaction. So please use the "tell a friend" box to spread the word if you like us. Shout 'Healing Baskets' from the rooftops, email your book clubs, investment clubs, PTO list, office email list, Christmas card list, vets and pet lover friends, human resources manager, anyone who is important in your life and could benefit from our services. Good things should be shared with those you love! Passing on our name will make a difference in someone's life...
How will my final basket look?
Our style at Healing Baskets is clean and classical; we don't overdo our pre-baskets. We've all seen the overly-glitzy baskets with over-the-top embellishments. Once you remove all the stuffing, you're left with a grab bag of small items you've never heard of - and probably don't care for.
We are also happy to offer you the opportunity to design your own basket, and choose your own container. Your gift couldn’t be more personal than that! For our pre-made baskets we do reserve the right to substitute an item if we are out of stock on the one pictured or discribed. We always substitute first by the same item in a diffferent color or option and then also with something which is of equal or greater value. We take great pride in making sure your gift is exactly what you would like. If you have any questions or concerns about your order always feel free to call us.
I have a product that would be perfect for Healing Baskets. Are you interested?
Yes! We are always looking for new and unique products to add to our catalogue. Please firstname.lastname@example.org with full details including a photograph. If we would like to investigate further we will contact you to ask for a sample. All samples are non-returnable. And thanks for thinking of us.
Do you sell wholesale?
We do not sell wholesale at the present time but we do offer large quantity discounts. Please email email@example.com if you would like us to give you a quotation.
Can you personalize products?
We can personalize products inserts. Many of them make wonderful wedding favors, funeral favors, chemo end-of-treatment gifts etc and we are always happy to incorporate your own personal message/company information. Please email firstname.lastname@example.org with your request. We do not offer an engraving service.
I am interesting in becoming a healingbaskets.com affiliate.
Great! Check out the details here and we look forward to working with you.
Does Healing Baskets share customer information with others?
NO, NO, NO, NO, NO! We promise to respect your privacy and will not sell, loan, rent, trade or give away your name, email address or any other personal information to any third party. We will not use any communication you have with us as testimonials without your permission. We will only use your email address for updates on the status of your order. If it's really urgent we will pick up the phone and speak to you in person.
Why don't you have a catalog?
At the current time we do not have a printed catalogue. Our products can only be viewed online. This is because they change on a daily basis to offer you the very latest and best. We are also closet tree huggers.